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Support By Phone
For technical support via phone, please call our customer support department at 315-685-8311. Technical support is available during regular business hours from 8:30am to 5:00pm ET Monday through Friday. A 24 hour message system service is available for calls placed outside of regular business hours. Calls placed to this service are answered within one business day. Please leave the following information if calling outside of regular business hours:
- Name
- Company Name
- Product Make, Model, and serial number (if applicable)
- Brief description of support needed
- Best time to be reached.
Telephone support outside of regular business hours may be available if arranged for in advance. There is an additional fee for this service. Please contact InData Systems during regular business hours for more information.
Support By FAX
Use our printable fax form Requests for technical support may be submitted by FAX 24 hours a day, seven days a week, at 315-685-8312. Faxed requests for technical support are responded to within one business day. An on-line printable request form is available here. Simply print the form, fill in the relevant information, and FAX the form to us. If not using the above form, please be sure the following information is on your request for support:
- Name
- Company Name
- Company Phone/Fax Number
- Product Make, Model, and serial number (if applicable)
- Brief description of support needed
Support By Internet / Email
Use our online support form Requests for technical support may be submitted electronically 24 hours a day, seven days a week. If you would rather send an E-mail request, contact us at support@indatasys.com. Please be sure the following information is included in the request:
- Name
- Company Name
- Company Phone / Fax / E-mail
- Product Make, Model, and serial number (if applicable)
- Brief description of support needed
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